Terms of use

Who we are

Relova is an iPhone app made by Bakari Mustafa in Australia (“we”, “us”). By downloading or using Relova, you agree to these terms.

General information, not legal advice

Relova’s plans, guides, deadlines, bond information and letters are general information, drawn from official Australian government sources. They are not legal, financial or other professional advice, and they don’t take your particular lease or circumstances into account.

Tenancy rules differ between states and change from time to time. We work to keep Relova accurate, but we can’t promise that every rule, date or calculation is complete or current. Before you rely on something, check the official page Relova links to. For advice about your situation, contact your state’s tenancy authority, a tenants’ advice service or a lawyer.

Letters in Relova are starting points. You decide what to send, and you send it yourself. Relova doesn’t contact anyone or lodge anything for you.

Ask Relova answers questions from your own records using Apple’s on-device language model. Its answers can be wrong, so check anything important against your records and the official source.

Relova Plus

Relova is free to download. Relova Plus is an optional one-time in-app purchase, made through Apple’s App Store. It unlocks the features described in the app at the time of purchase, such as PDF exports. There’s no subscription.

Apple processes the payment and handles refunds under its own terms. To ask for a refund, use reportaproblem.apple.com. If a purchase is refunded or revoked, Relova Plus locks again. You can restore a purchase on another iPhone signed in to the same Apple Account.

Your licence

Relova is licensed to you, not sold. Apple’s standard Licensed Application End User License Agreement applies to your use of Relova, together with these terms. If the two disagree, Apple’s agreement prevails.

Your information and records

Everything you enter is stored on your iPhone, as explained in the privacy policy. We don’t have a copy, so we can’t recover it for you. Back up your move from Settings, and keep your own copies of anything you need, such as exported reports.

You’re responsible for what you record and share. Only add other people’s details with their agreement.

Other websites

Relova links to government and other official websites. We don’t control them and aren’t responsible for their content.

Changes to Relova and these terms

We may update Relova, change its features or stop offering it. If we change these terms, we’ll update the date at the top of this page.

Your rights under Australian law

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or other laws that can’t be excluded. Subject to those rights, and to the extent the law allows, we’re not liable for any loss that comes from relying on Relova’s general information instead of checking the official source or getting advice.

Contact

Questions about these terms: bakari@bakarimustafa.com.