Relova Support

Getting started

Relova needs an iPhone with iOS 26 or later. There’s no account to create.

1. Create your move. Choose your moving date, the state you’re leaving and the one you’re moving to, whether you rent at each end, and how you’re moving. Relova builds a plan with only the tasks that apply.
2. Turn on reminders if you want them. Relova asks for notifications only when you tap Turn on reminders in Settings. Task reminders arrive at 9am on the day a task is due. Legal deadlines, such as returning the entry report, get a reminder the day before.
3. Record the property. Open the handover for the home you’re leaving or the one you’re moving into, and go room by room.

If your moving date changes, edit it in Settings under Edit move details and every task moves with it.

Your data

Everything you enter is stored on your iPhone, inside Relova. Relova has no servers, so nothing is sent to us. A few features use Apple services directly, such as Apple Maps for travel times. The privacy policy has the details.

Backing up a move

In Relova’s Settings, under Backup, tap Back up this move and save the file to iCloud Drive or somewhere else private. The file includes your records, photos and documents. To bring the move back, on the same iPhone or a new one, tap Restore from a backup in Settings, or on the welcome screen of a fresh install, and choose the file.

We can't recover a move for you, because we never have a copy. Keep a backup at least until your bond is back. Your iPhone's own iCloud or computer backup includes Relova's data too.

Deleting your data

• One move: in Relova, open Settings and tap Delete this move. This permanently removes every task, photo, receipt and document in that move. It can’t be undone.
• Everything: delete the Relova app. That removes all of its data from your iPhone.
• Backup files you’ve saved, for example in iCloud Drive, stay there until you delete them.

Relova Plus

Planning, the Address Hub, budget, boxes and room-by-room records are free. Relova Plus is a one-time in-app purchase, charged to your Apple Account. It unlocks:

• evidence pack PDFs for your entry and exit reports
• a full move summary with receipts
• printable box labels

There’s no subscription. You pay once and keep it for this move and every one after.

Restoring Relova Plus

On a new iPhone, or after reinstalling Relova, open Settings in Relova and tap Restore purchase. You can also restore from the Relova Plus screen. Use the same Apple Account you bought it with. If Relova finds no purchase, check which Apple Account you’re signed in to in the Settings app, then try again.

Refunds

Apple handles all payments and refunds. To ask for a refund, go to reportaproblem.apple.com and sign in with your Apple Account. If a purchase is refunded, Relova Plus locks again.

Ask to Buy

If your Apple Account is part of a family with Ask to Buy turned on, Relova shows that the purchase is waiting for approval. It unlocks as soon as it’s approved.

Common questions

Do I need an account?

No. Relova has no account and no sign-in. Most of Relova works offline. You need a connection to open official websites, preview a listing link, see travel times, and buy or restore Relova Plus.

Where is my data stored? Can you see it?

On your iPhone, inside Relova. We can’t see it: Relova has no servers, analytics or tracking. Condition reports, documents and box labels are read with Apple’s on-device text recognition. Listing previews come from the listing’s website, and maps and travel times come from Apple Maps.

How do I back up or restore a move?

Open Settings in Relova and, under Backup, tap Back up this move. Save the file somewhere private, such as iCloud Drive. To restore, tap Restore from a backup in Settings, or on the welcome screen if you’ve just installed Relova, and choose the file. Anyone with the file can open it in Relova, so don’t share it.

Can I use Relova on two iPhones, or share a move with my household?

A move lives on one iPhone and doesn’t sync. To move it to another iPhone, back it up and restore the file there. To plan together, add the people moving with you on that iPhone, assign them tasks and split costs.

Is Relova legal advice?

No. Relova’s guides, deadlines and letters are general information drawn from official Australian government sources, to help you keep good records. They are not legal or financial advice. Rules change, so check the linked official pages, and for your own situation contact your state’s tenancy authority or a tenants’ advice service.

Does Relova send letters or lodge forms for me?

No. Each letter is a starting point you can edit. You send it yourself, by email, post or however your agent or landlord accepts notices. Relova doesn’t contact anyone on your behalf.

Which states does Relova cover?

Every Australian state and territory, with each state’s own tasks, notice periods, address-change deadlines and bond rules. Bond transfers are available in NSW and Victoria, the states that run a portable bond scheme.

Does Relova connect my electricity, gas or internet?

No, and that’s deliberate. Relova shows you how to arrange power, gas, water and internet yourself, directly with the provider you choose. There’s no connection service in the middle, and Relova takes no referral fees or commissions from any provider.

Will anyone call me about electricity or internet?

Not because of Relova. Relova has no partners, earns no referral fees and never shares your details. If your lease included a box that lets a connection service contact you, Relova has a letter to withdraw that consent.

Are my photos changed in any way?

No. Relova never edits a photo. Each photo records when it was added and whether it was taken in Relova or imported, and the evidence pack prints both.

Contact

Email bakari@bakarimustafa.com. It helps to include your iPhone model, your iOS version and what you were doing when the problem happened. Please don’t send photos of documents with personal details unless we ask.